Stakeholder Relationships
 Stakeholder Relationships

STAKEHOLDER

Stakeholder Identification

PM Group has a diverse and extensive range of stakeholders. To represent a comprehensive view of these stakeholders, we refer to the GRI standards. Potential stakeholders include: shareholders and investors, financial institutions, government bodies, employees and other workers, customers, consumers, business partners, suppliers, local communities, non-governmental organizations (NGOs), social welfare organizations, and industry associations.

 

We utilize external experts to assess the actual and potential negative impacts, as well as the actual and potential positive impacts of our company on each stakeholder, assigning scores accordingly. Stakeholders with a total score greater than 10 are considered important to PM Group.

 

Ultimately, we filter down to seven key stakeholder categories: government, local communities, employees and workers, suppliers, customers, consumers, and shareholders/investors. Each year, we supplement this identification process with sustainability reports and responses from stakeholder surveys. The outcomes of these communications are reported to the CEO by the Sustainability Strategy Office.

Stakeholder Communication Channels

Stakeholder Agreement

Becoming the best partner for stakeholders is PM Group's commitment to sustainable development. By listening to stakeholder opinions and engaging in thorough and effective consultations with them, we establish an important foundation for the company's sustainability.

 

 

 

Stakeholder Consultation Outcomes

Stakeholders The Significance of Stakeholders to the Group Communication Channels Frequency Communication Effectiveness
Government Since the group’s products are medical protective gloves, which fall under a regulated industry, all products, services, and related marketing activities (such as advertising) are subject to inspection and supervision by the relevant authorities. Additionally, we place great emphasis on maintaining the factory environment and complying with the performance standards of new legal requirements.
  • E-mail
  • Telephone line
  • Official document
  • Website
  • Meeting
  • Irregularly
  • Immediate
  • Quarterly
  • To ensure compliance with various laws and regulations, the group's management department regularly communicates with relevant personnel in a timely manner and updates related provisions as needed.
  • We hold quarterly employee welfare committee meetings, conduct regular business and cross-department meetings, and engage in timely communication with direct supervisors.
  • We fully comply with government regulations and, since our establishment, have never violated any labor laws or related regulations, nor have we faced any labor penalties.
Local Community As an important member of the local community, the group maintains good interactions with local residents regularly. Annually, quarterly, and during special holidays, we actively give back to society and benefit the people through donations to organizations such as the Blind Association, the Red Cross, and the Herbicide Association, in support of their charitable initiatives, working together to create a better future.
  • Information on relevant government bureaus
  • Forum
  • E-mail
  • Written document
  • Irregularly
  • Immediate
  • In response to environmental regulations, we immediately take corrective measures if there are any non-compliance issues and actively engage in charitable activities focused on social care.
  • The group has a union that represents the company and all employees, providing care and support, visiting sick employees, and attending to those injured at work.
Employees and Other Workers The group firmly believes that employees are a key element in the company’s sustainable operations and the driving force behind our continued growth. Therefore, we focus on the development and welfare of our employees and ensure that their rights are not infringed upon.
  • Telephone line
  • Website
  • Labor-management meeting
  • Trade union meeting
  • Announcement
  • E-mail
  • Employee travel
  • Family day
  • Tail teeth
  • Labor-management conference
  • Immediate
  • Irregularly
  • Meetings are held every three months
  • Based on individual employee needs, performance evaluation results, and career development requirements, supervisors engage in discussions and communication with employees.
  • Regular labor-management communication meetings are held. The company utilizes the M+ communication system to provide unified and timely notifications to employees, who can also respond immediately to the main points of contact in the company.
  • With the Webex cloud extension system, employees can promptly address various needs with the appropriate contacts, ensuring that requests are not delayed due to absences, which is more efficient than email communication.
  • The Vietnam factory has established an Occupational Safety and Health Committee and has successfully achieved ISO 14001 environmental certification.
Supplier The group understands the importance of supply for the company’s operations, providing logistical support and necessary marketing tools, while also maintaining the essential equipment required for employees during company activities. Therefore, we value our partnership with suppliers and strive to establish a stable supply chain with them.
  • Communication software
  • E-mail
  • Meeting
  • Telephone
  • Communication software
  • Questionnaire
  • Supplier audit
  • Immediate
  • Irregularly
  • Suppliers are able to align with the company’s policies and provide products and services that meet company requirements.
  • They adhere to quality management systems, environmental safety systems, and are evaluated as high-quality enterprises through safety certifications.
  • Through an electronic procurement system, we implement green procurement management principles and reduce and reuse packaging materials in the supply chain to minimize negative environmental impacts.
  • Understanding market trends for raw materials benefits the company's inventory and production process management.
Customer Customer satisfaction is key to the company’s business development; therefore, we focus on quality control of outsourced project execution to provide customers with high-quality products and efficient services. In addition to valuing our relationships with customers and building a trustworthy, positive rapport, we continuously improve our products and services to meet their critical needs.
  • Official website
  • E-mail
  • Videoconference
  • Exhibition appointment
  • Actual visit
  • Customer service hotline
  • Immediate
  • Irregularly
  • The group has dedicated sales personnel to serve each of our clients.
  • We conduct regular customer satisfaction surveys and develop improvement plans and suggestions for any areas that do not meet standards.
  • Customers can communicate their issues promptly for immediate feedback.
  • Understanding customer needs and market feedback allows us to better tailor our services to meet their requirements.
Consumer The group maintains strict quality control over its products to ensure brand recognition and consumer satisfaction, which are the foundations of sustainable brand development. We are committed to establishing consumer awareness of the need for medical protective gloves, positioning gloves as a health necessity in personal protective equipment, which contributes to the long-term stable development of the brand in the market.
  • Social media
  • Questionnaire
  • Customer service hotline
  • Official website
  • Immediate
  • Irregularly
  • Understanding consumer needs enhances service quality.
  • Increasing user feedback provides more direct insights into product development and market trends, while also strengthening users' knowledge of the correct use of products.
Shareholders/
Investors
The group considers shareholders/investors as financial partners and emphasizes providing robust financial performance and long-term growth prospects, while ensuring the company’s financial health and sustainable development. We also focus on smooth communication and interaction with shareholders/investors through transparent reporting and regular investor relations activities, ensuring they stay informed about the company’s operations and future plans. This helps build trust and consensus, enhancing the company's brand reputation and market competitiveness.
  • Shareholders meeting
  • Once a year
  • An annual shareholders' meeting is held to provide investors with an overview of the group's operations.

Stakeholder Contact Information

Stakeholder Contact Information

Sustainability Affairs Contact

  • Contact Person: PM Group Ltd. Taiwan Branch / Legal & Intellectual Property Department
  • Address: 2nd Floor, No. 68, Section 1, Neihu Road, Neihu District, Taipei City, Taiwan
  • Phone: +886-2-6606-6688

Ethical Conduct Complaints and Reporting Channel

If you discover any unethical conduct or illegal activities by the company or its employees, the following channels are available for complaints and reporting:


In line with the principle of integrity, please provide your real name and contact details when making a complaint or report for the company to process your case.
The company guarantees that the personal information and details provided by the whistleblower will be kept strictly confidential in accordance with the Personal Data Protection Act.